Terms of service

Version 2026-10-16 · Last updated: 16 October 2026

1. Who we are

kanoniseto (“the service”) is provided by Αρσενίου Χρήστος (“we”). Contact: info@kanoniseto.gr, phone +306984786516.

2. Accepting these terms

• These terms are a contract between us and the business that creates an account (“Business”, “you”). You accept them by ticking the box when you sign up, or when asked to after they change. Without accepting them you cannot use the service.
• For every acceptance we keep the version of the terms, the date and time, the IP address and the browser used, as proof of the agreement.
• If you accept on behalf of a company or another person, you confirm you are authorised to bind them.

3. Professionals only

The service is only for professionals and businesses, for their business activity. By accepting you confirm you are at least 18 and acting for business purposes, not as a consumer. Consumer rules, such as the right of withdrawal under Greek law 2251/1994, therefore do not apply.

4. The service

kanoniseto lets the Business take online appointments from its customers through a personal booking page, manage its schedule, team and customers, and send notifications (e.g. confirmations and reminders). We may improve, change or remove features; we will tell you in advance about material changes that affect you negatively.

5. Account

You give true and complete details and keep them up to date. You keep your password secret and are responsible for everything done through your account and by your team. If you suspect unauthorised access, tell us immediately.

6. Trial, prices, payment and automatic renewal

• Free trial: every new account gets a 7-day free trial, no card needed. If you add a card, the first charge is made when the trial ends.
• Prices (incl. 24% VAT): Solo €12/month or €120/year (1 active team member); Team €20/month or €200/year (unlimited members). Charged in advance for each month or year.
• Automatic renewal: your subscription renews automatically at the end of each period for the same length, until you cancel. By adding a card you authorise us to charge it automatically, through Stripe, the price of your plan at each renewal.
• Changing plan: during the trial a change applies at once at no charge. After the trial, a change takes effect when the period you have paid for ends and is charged then. Exception: upgrading from Solo to Team applies at once; from a monthly plan at no extra charge until the renewal, from Solo yearly with the difference for the remaining months charged right away.
• Failed payments: if a charge fails, Stripe retries it and we notify you. You have 7 days to fix it (e.g. with “Pay now” or another card); after that the admin area and your booking page are locked, and if payment is not made the subscription is cancelled. If the trial ends without a card, the account is locked until you start a subscription. Locking does not delete your data.
• Cancelling: you can cancel any time from “Subscription” → “Manage subscription”. Cancellation takes effect at the end of the period already paid for, and everything works normally until then.
• Refunds: amounts charged are not refunded, including for part of a period or a period you did not use, unless the law requires otherwise or the charge was our mistake.
• Price changes: we may change prices with at least 30 days’ notice. The new price applies from the next renewal; if you do not agree, you can cancel before it.
• Invoices: a tax document (invoice or receipt) is issued for every payment under Greek law, using the billing details you give on the “Subscription” page. You are responsible for their accuracy.
• Disputing a charge: if you believe a charge is wrong, contact us first; we will look into it promptly.

7. Your obligations

• You use the service lawfully. You do not upload illegal, offensive or misleading content, send spam, try to bypass security, copy or overload the service.
• You are solely responsible for the services you offer your customers, your prices, cancellation policies, keeping appointments and communicating with your customers.
• Messages to your customers: emails (confirmations, reminders, wishes, “time for your next visit”) and SMS sent from your own phone are sent on your behalf and by your choice. You are responsible for their content and for having a legal basis (e.g. consent) to send them. If you connect your own mailbox, you are responsible for that account.

8. Your customers’ data (processing on your behalf)

For your customers’ data (name, phone, email, appointments, notes) you are the controller and we are the processor, under Article 28 GDPR. This section is our data processing agreement:

• We process the data only to provide the service and on your instructions, as given through your use of the service.
• Anyone with access is bound by confidentiality.
• We apply appropriate security: encryption in transit (HTTPS), access only after sign-in, encrypted storage of email passwords, hosting on Google infrastructure in the EU (Belgium), daily backups.
• We use the sub-processors listed in the Privacy policy, under equivalent agreements, and will tell you about changes.
• We help you answer your customers’ requests (access, correction, deletion); most can be done directly in the admin area.
• We notify you without undue delay of any personal data breach affecting you.
• When our relationship ends we delete the data within 90 days unless the law requires us to keep it. You can ask for a copy before deletion.

You warrant that you have a legal basis for the data you enter or collect through the service and that you inform your customers as the GDPR requires.

9. Intellectual property

The service, software, brand and design of kanoniseto belong to us. We grant you a non-exclusive, non-transferable right to use it while your subscription lasts. Content you upload (business name, services, photos etc.) stays yours; you allow us to use it only as needed to run the service (e.g. to show it on your booking page).

10. Availability

We do our best to keep the service running and correct, but provide it “as is” and do not guarantee uninterrupted or error-free operation. Maintenance may take place. The service relies on third parties (e.g. Google, Stripe, email and phone providers); we are not responsible for their outages or for emails and SMS not delivered because of them or the recipients.

11. Limitation of liability

• To the extent the law allows, we are not liable for indirect or consequential damage, lost profits, loss of customers or reputation, missed or double appointments, no-shows, or damage caused by incorrect data entered by you or your customers.
• Our total liability for any cause is limited to the amount you paid us in the 12 months before the event giving rise to it.
• These limits do not apply to damage caused intentionally or by gross negligence, or where the law does not allow limitation.

12. Indemnity

You will indemnify and hold us harmless from third-party claims (including your customers and authorities), and reasonable defence costs, arising from the content or data you enter, the messages you send, the services you offer, or a breach of these terms or the law by you or your team.

13. Suspension and termination

• You can stop any time by cancelling your subscription; to delete your account and data, write to info@kanoniseto.gr.
• We may suspend or close an account for non-payment, breach of these terms or the law, or if its use puts the service or others at risk; normally after notifying you, unless immediate action is needed.
• Sections 8 (data deletion), 11, 12 and 17 survive termination.

14. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, such as natural disasters, power or network failures, cyber-attacks or third-party provider outages.

15. Changes to these terms

We may change these terms. For material changes we will tell you by email or in the app at least 30 days before they apply, and you will be asked to accept the new version to continue. If you do not agree, you can cancel your subscription.

16. General

• These terms, together with the Privacy policy, are our entire agreement about the service.
• If any term is found invalid, the rest remain in force.
• Not exercising a right does not waive it.
• Notices to you are sent to your account email.
• These terms exist in Greek and English; if they differ, the Greek text prevails.

17. Governing law and jurisdiction

Greek law applies. The Greek courts have exclusive jurisdiction over any dispute. Before any legal action we will try to resolve disputes amicably.